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Terms and Conditions | Good Books International

Terms and Conditions

These terms and conditions apply to the use of the Good Books website and the goods available through it, which are supplied by Paperbackshop UK (PBS). In using our website or purchasing goods from our distributor PBS, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this website or purchase goods through PBS.

Disclaimer: The information and goods provided through this website are provided for the benefit of users in good faith and with reasonable care. Despite our best efforts it may be possible that errors and omissions in information can occur. We would invite customers to alert us to any such errors or omissions but cannot accept any liability for loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website, or through any linked websites. This disclaimer does not attempt to exclude liability in relation to any term implied by law which cannot be lawfully excluded.

Site content and functionality: We endeavour to keep all information on our site both up to date and accurate. However on some occasions this is not always possible and we regret that this cannot be guaranteed. On rare occasions some of the functionalities of the website can be suspended temporarily during maintenance and repair operations. We will do our best to ensure that these occasions are as brief and infrequent as possible.

Terms and conditions of sale: Good Books is a 100% not-for-profit trust of Aotearoa New Zealand, registered under the Charitable Trusts Act 1957. Our books are supplied by the distributor Paperbackshop UK (PBS). When PBS receives the details of your order they then e-mail back a confirmation of that order, including the payment details. Payments are made to PBS online, in a secure purchasing environment, by credit card. Upon receipt of payment PBS will forward your book/s and a packing slip. PBS then pays a fee to Good Books based on the retail margin applicable to the book sold. This structure satisfies the requirements of the local Charitable Trusts Act. This model keeps our costs to zero, because all our local work is voluntary, our services are pro bono and any resources are donated, ensuring maximum benefit to our charitable partner, Oxfam.

At Good Books we are absolutely committed to fair business practices. All Good Books website activities come under the legal jurisdiction of Aotearoa New Zealand. The Good Books website follows the Model Code for Consumer Protection in Electronic Commerce and the Consumer Guarantees Act 1993. The acts are both available at: Good Books also observe our obligations as set out by the Fair Trading Act 1986, which can be accessed at:

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. The Consumer Guarantees Act 1993 does not apply to business customers purchasing products for the purposes of a business (where 'business' is as defined by the Act). Business customers agree that where products are purchased for the purpose of a business that the Act does not apply.

Prices: Prices displayed for books may be subject to change without notice. However, prices for items on an order are fixed once an order has been accepted. So any subsequent price changes either up or down will not be retroactively applied to any accepted orders. The same book can be displayed with more than one price. This is because we use a number of wholesalers and they have different prices set. Also, price can vary due to country of origin.

Order Cancellations: PBS always endeavours to supply orders placed and accepted on this website, however, order placement and acceptance do not constitute an obligation to supply. In spite of the best efforts there may be times when a publisher is unable to supply a book, despite having advised PBS that a title was in stock. At such times we reserve the right to cancel any order.

In event of any cancelled order, payments that have been processed will be refunded in accordance with consumer protection guidelines.

Customers who wish to cancel any order must notify Good Books by email by 9 am on the next business day following the date of that order. However, due to time zone differences sometimes an order may have already been processed in this time frame. If this happens we will still always refund the order but the book will need to be returned to us first. Please contact us for the returns address.

Damaged Goods: Whenever possible we will ensure the replacement of damaged goods. Where replacement of damaged goods is not possible (due to stock issues) a full refund will be issued for the value of the damaged goods. Damaged goods must be returned in accordance with our Returns & Refunds Policy.

Returns & Refunds Policy: Good Books will always accept returns. If you are not happy with the goods you have received then please return them to us and we will arrange to have them refunded. Please, if you have goods that were damaged or faulty on delivery, supplied incorrectly, or goods that vary from the description on the website, please do let us know and return them to us so we can arrange an immediate refund for you. Our policy is to ensure we observe our obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986) - but most of all we want happy customers.

Please use our online contact form if you wish to enquire about returning an order. We will tell you how and where to return them.

Refunds: Any books incorrectly supplied or described may be returned for a complete refund. In the unlikely event of non-delivery, Good Books will arrange a re-issue or a refund for you.

Delivery: If a product is found to be wrongly addressed by Good Books then Good Books shall be fully responsible for the re-delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address, then responsibility for correcting delivery may need to be borne by the customer.

Mailing Cash: Good Books request that no cash ever be mailed for payment of products. If a customer does choose to mail cash, Good Books cannot accept responsibility for the theft, loss or otherwise non-delivery of mailed cash. Online payments can be made by MasterCard or Visa.

GST: Books through Good Books come from overseas sources. Books supplied through PBS attract no GST when the value of the transaction is less than $333.

Registered members' accounts: In using this website you accept all responsibility for maintaining the confidentiality of your account details, including your password. This may involve restricting access to your computer to prevent unauthorised use of your account, as you will be held personally responsible for any activity that takes place under your registered account details.

Order Confirmation: All submitted orders are confirmed via email. If you do not receive this confirmation email within 24 hours, please complete our online contact form.

Children: Some of our products are aimed at children. However, these are not available for purchase by children and must only be purchased by adults. Persons under the age of 18 may only use this site under supervision of their parent or guardian. Our range of books provides a wide choice, suitable for many different readers and we try to warn of any material with potentially offensive content. However, we do recommend that all purchases intended for children are thoroughly vetted by the parent or guardian before use, with or by children.

Your Conduct: By using this website or entering into correspondence with Good Books you accept full responsibility for all data and electronic communications sent from your computer to us.

This website must not be used for any of the following:

  • Fraudulent purposes, or in connection with any unlawful activity.
  • To send, use or reuse any material that is offensive, abusive or indecent.
  • To send, use or reuse any material that is in breach of copyright, confidence or privacy.
  • To send or use correspondence containing or in the nature of viruses, chain letters, mass mailings or spam.

Copyright: This website contains copyrighted information which is obtained and used under license from the copyright holders. Such contents may not be reproduced without permission. All contents of this website including the text, graphics, logos, images, and software is the property of Good Books, its Oxfam NZ partner, The Paperback Shop UK or Oxford Information Labs Limited (our web engineers) and are protected by international copyright laws.

These terms and conditions are governed in accordance with the laws of Aotearoa New Zealand.